HVAC parts shortage: Why WNC residents could be feeling the heat this summer

As the weather warms, mountain air conditioning technicians warn that if your air conditioner breaks down, it may take longer to fix it.

Alan Austin, Gentry Service Group’s commercial services division manager, said the company is hit by a parts shortage that has affected much of the HVAC industry.

They face long waiting times for some parts, which can mean longer waiting times for customers.

“Special items, control boards and the like, we have a two to three week turnaround time,” said Austin. “I waited three months for a control panel.”

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Austin said it can take time to fix the air conditioners in some cases.

‘You may be down for a month. Usually not, but it has potential, ”Austin said.

Austin said the shortages have been ongoing since the start of the COVID-19 pandemic. He said businesses aren’t just dealing with parts shortages. He said they don’t have enough workers either. Austin said Gentry Service Group is down 10.

“We have men working several hours overtime a day, and it is increasing the turnaround time for service calls because of the labor shortage,” he said.

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Austin said this is already a stressful time of the year for them.

“If we hit about 80 degrees here, our call volume will increase exponentially,” he said.

Austin said luckily most customers don’t need that many generators in the summer because that’s an even longer wait.

“Generators, we have some that we’ve been waiting for months, not just weeks,” he said.

Austin said they have a small stock of some parts, but not all. He said he hasn’t heard about when this is going to get better.

Austin said customers who want to get ahead of the shortages should check their units before demand increases. He said it is better to maintain your units.

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