Couple Says They’re Being Sued $112K for Giving 1-Star Review to Roofing Company

A Vancouver, Washington couple say they are being sued for a six-figure settlement after saying they received poor service from a roofing company and giving them a one-star Google review.

Autumn Knepper and Adam Marsh shared: KGW-TV this week Executive Roof Services (ERS) sued them for $112,000 after each left a star review of the company’s services.

Knepper and Marsh reportedly received a lawsuit from ERS accusing them of defamation and willful interference with business expectations.

Knepper and Marsh wrote in their respective online reviews that the roofing company’s receptionist, who had been sent to their home by their landlord to fix a leak, was “rude” and that ERS reportedly failed to provide the services they were instructed to provide. performed with filling.

The couple also filed a complaint with the Better Business Bureau, which, according to a lawyer for the roofing company against KGW-TV, is proof that the two did everything they could to damage the family business.

“[The ERS receptionist] refused to give me any information. She told me to get it from the landlord. I asked to speak to the manager and she laughed at me. She told me that I was verbally abusing her and that she was the office manager. She hung up,” Knepper said.

“She was just super rude, told me she was the office manager and there was no one else I could talk to and hung up,” Marsh added, pointing out that neither tenant was aware of when the company would finally close. the supposedly planned completion. roof repairs.

ERS owner Michael Mecham contacted the Vancouver couple and told Knepper that her negative review needed to be removed immediately before “more damage was done to their reputation”.

“He told me he knew where I lived. He said he had a forensic man and that he would be happy to spend a hundred thousand dollars to sue me,” said Knepper, adding that she had contacted local police. who in turn told Mecham not to contact the couple anymore.

And it was then, Knepper said, that the law firm Jordan Ramis reached out to the couple on behalf of ERS to demand that they remove the one-star Google reviews.

“Honestly, I immediately cried. I was terrified. I can’t afford a lawyer. I can’t afford to pay $112,000. And I can’t, I don’t want to file for bankruptcy,” Knepper said.

David Bowser, an attorney representing the roofing company, told KGW-TV that the lawsuit isn’t really about the negative reviews. He explained: “They deliberately harmed ERS by posting one-star reviews for the purpose of getting a report they were not entitled to.”

News week contacted Executive Roof Services for comment.

Roofing company sues couple over review
Stock photo. A Vancouver, Washington couple say they are being sued for a six-figure settlement after saying they received poor service from a roofing company and giving them a one-star Google review.
istock/Getty/Lex20

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