Coast tradie fined after no-show to $2300 roofing job

A Sunshine Coast roofer who quoted a client at $ 2300 and received a 50 percent deposit was fined for not showing up to complete it.

The Office of Fair Trading has taken the Peregian Beach man, Shane Andrew Voss, to court for failing to deliver goods and services within a reasonable timeframe.

Mr. Voss, of SV Roofing, did not appear in person at the Nambour Magistrates Court on April 19, but pleaded guilty via email.

He was fined $ 1,000 and sentenced to $ 1,150 in client damages and court costs.

A conviction was not registered.

The court was told that Mr. Voss visited the client’s property on January 20 last year and reached a $ 2,300 tender for the removal and replacement of gutters.

Before the works began, a 50 percent deposit was paid.

After paying the deposit, the client contacted him to find out when he would start the works.

Mr. Voss replied via text message that there was a delay in manufacturing the necessary materials.

A few days later, the client texted Mr. Voss again requesting an update and replied that the gutter materials had arrived and that he was going to pick them up.

On February 12, Mr. Voss contacted consumers to say he would be out on the road the following Saturday or Monday to begin the work.

After Mr. Voss failed to show up on site, the customer tried to contact him several times.

Mr. Voss texted them on February 24 saying he or one of his contractors would complete the installation.

However, after not receiving confirmation as to when the works would begin, the client sent another text message to Mr. Voss on March 11 asking for a refund.

Mr. Voss did not respond.

The customer emailed Mr. Voss a few days later and he replied asking for their bank account details to make the refund.

They provided the bank details, but a few days later, after noticing that the deposit was not in their bank account, the customers sent another email to Mr. Voss.

Mr. Voss responded to the email outlining the factors that delayed the refund and said he would refund the deposit when money became available to him that week.

That was the last time the client had contact with Mr. Voss and they filed a complaint with the Office of Fair Trading.

The Office of Fair Trading investigation revealed that on January 31, Mr. Voss received a quote for gutter materials from a local roofer, but he did not place an order and pay for products.

At the sentencing, Magistrate Matthew McLaughlin acknowledged that Mr. Voss had no previous history and said he was clumsy and unprofessional and doomed to be caught.

Brian Bauer, executive director of fair trade, said it was illegal for a merchant to accept payment for goods or services and not deliver them under the Australian Consumer Law.

He said that customers who bought goods or services from a company but did not receive them should approach the merchant in the first instance.

Failing this, he said customers could file a complaint with fair trade.

Attempts to reach Mr. Voss for comment were unsuccessful.

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